29.02.2020
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My WD My Book Essential has stopped working When I connect it I get the “Installing device driver software” message USB Mass Storage Device Ready to use WD My Book 1130 USB Device installing driver software and after a few mins. It says “Failed” WD SES Device USB Device installing driver software and after a few mins. It says “Failed” Then USB Mass storage Device Ready to use (green tick) Disc drive Failed (red cross) WD SES Device Failed (red cross) The disk is visible in device manager, it’s listed under “Other devices” and it says WD SES Device USB Device and has a yellow exclamation mark when I right click it I only get the “Scan for hardware changes” and “Properties” options On properties under the general tab I get “This devices is not configured correctly. (Code 1) To find a driver for this device, click Update Driver.” but there is no update driver button under the driver tab I can only access the “driver details” button, all the other buttons are disabled the disk is not visible in disk management im using windows 7 (64 bit) I have two of these external WD my books and the other one works absolutely fine, instantly. I’ve tried the faulty HDD on another PC resulting in the same problem/fault.

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I’ve tried different USB leads and I’ve reinstalled drivers from WD. All my family photos from the past ten years are on here, so “HELP” would be much appreciated thank you.

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